Terms & Conditions

Just Trade Services Limited prides itself on customer service and to help our customers have an excellent buying experience our terms and conditions are laid out in an easy to read format.

Please also see our website terms of use & privacy policy found normally in the footer of our websites, however can also be requested at any stage by contacting us by email at accounts@justtradeservices.co.uk

Please read these carefully as they explain what you can do to give your product the wow factor and avoid any disappointment on delivery.

Returns & Cancellations

Due to the personalised nature of the products we sell we cannot accept returns on items except if there is printing fault or the item has been damaged in transit. We cannot accept cancellations of an order once the order has been processed and is in the queue awaiting printing. This is due to the fact that many orders are grouped together and we cannot disrupt this queue. If you have made an order and noticed a mistake on your design, please telephone immediately and if the product has been not printed we will attempt to make the changes for you. Non faulty returns of items such will be accepted but will incur a 20% restocking charge, in addition the customer may be responsible for the return carriage charge.

In the unlikely event there is a problem with you order please contact us immediately by email. We cannot accept claims if we have not had the opportunity to re-print your order and expedite a delivery.

It is your responsibility to ensure that all wording and design on your product is as you want it. We cannot accept any claim for a spelling or design mistakes, in the event we spot something on your order that we feel could be wrong we would call you to check this is how you want it but we DO NOT spell check orders as a matter of course. We cannot accept returns for poor printing quality of your supplied images, If you are unsure whether or not they will print Ok then please contact us and we can advise you on this.

There are some differences between RGB colours that your computer screen uses to display colour and CMYK inks which are used to produce your order, in view of this something that looks good on screen may not print the way it looks. For example, a black background with dark blue writing on it may be readable on screen but will be very hard to read on the finished product. In view of this we reserve the right to change the text or background colour to make the text more readable but keeping the style of the design. Please let us know if you DO NOT wish us to make any changes of this kind.

Delivery

We offer different types of delivery options and it is very important that you chose the correct option based on when you need your order by. Please note that we are closed at weekends and UK Bank Holidays.

Only the Next Day AM (Special Delivery) service options are guaranteed for next day. Please see below for detailed information on the delivery services we offer. Due to some size limitations on next day deliveries with Royal Mail it is sometimes necessary to use a courier service.

With all deliveries, we act as your agent and cannot be held responsible for failures on their behalf. We will endeavour to help you reclaim any loss within carrier's terms and conditions. Please be aware that no responsibilty can be accepted for adverse weather conditions delaying your order.

There are some exceptions to the next day guarantee for customers in the following post code areas GY1 Herm only (Channel Islands), GY9 Sark (Channel Islands), HS2 Lewis, PA61 Colonsay, PA62-75 Mull, PA78 Coll, ZE2-3 Shetlands, KW16-17 Orkney, PH30 Corrour, PH41 Mallaig, PH42 Eigg & Kuck, PH43-44 Rhum & Canna.